Monthly unknown payment

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    maria_s
    Asked on February 28, 2018 at 04:32 AM

    Hi,

    I contacted you some time Before christmas and you were supposed to cancel an unknown subscription of 9,95 USD that is withdrawn from our account each month which has not happened yet. Please help!

    The name of our Company is Sensavis. My email is Helena.johansson@sensavis.com.

    Thank you.

    Helena


  • Profile Image
    Adrian
    Answered on February 28, 2018 at 09:16 AM

    I see that you have contacted us before claiming that you are being charged twice per month ($9.95 and $19.00). https://www.jotform.com/answers/1309822

    As my colleague has explained there, there is only one active subscription for this account which is the Premium Monthly plan charged at $9.95 per month.
    You can check all your invoices in the Billing section of your account. https://www.jotform.com/myaccount/billing
    How to Check Invoices

    If you want to downgrade to the FREE plan, check the following guide:
    How to Cancel a Subscription and downgrade back to free

    Please check if you have another account in JotForm which is subscribed to the plan which charges $19.00 per month.