What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not able to change the email that alerts get sent to.

    Asked by danburgess on October 18, 2012 at 01:10 PM

    I've changed the email in the 'Email Alerts' section but they always just go to the original email address that the account is set up with. I know other people who are having this issue too.

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    JotForm Support

    Answered by abajan on October 18, 2012 at 01:13 PM

    Hi

    To which form in your account are you referring? I'd like to check its settings.

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    Answered by danburgess on October 18, 2012 at 01:48 PM

    Solved! It was the 'Test emails' that were getting sent to the original email. The actual form emails are going to the right place. Confusing but sorted. Thanks :)

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    JotForm Support

    Answered by abajan on October 18, 2012 at 01:53 PM

    Very glad to hear the issue has been resolved. We're probably going to need to look at the wording in that feature so it doesn't confuse others.

    Please let us know if there's any other JotForm matter with which you need assistance.