- SLC2018Asked on February 28, 2018 at 08:47 AM
We are nearing our payment submission limit which will reset in a few days. Is there a way for our account to automatically upgrade to the next plan if we reach the limit or will registrations start bouncing? Also if we upgrade this month can we downgrade next month? Thank you, Marc
- JotForm SupportWelvinAnswered on February 28, 2018 at 11:17 AM
I'm sorry, but we do not have an auto upgrade feature. You will have to upgrade the account manually. Otherwise, your forms will be temporarily disabled until the next monthly reset or until the account is upgraded.
Yes, you can always downgrade anytime you want to. But please note that you are paying by Paypal. We cannot automatically apply the proration for you. In this case, contact us after you upgrade or downgrade so we can check and make the necessary changes to your billing.