I am not receiving email notifications

  • Profile Image
    aizuddinmalek77
    Asked on February 28, 2018 at 09:39 AM

    hye, im new in jotform. my email was aizuddinmalek77@gmail.com and my username aizuddinmalek77

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    ive successfully create form and try to fill in form and submit. 

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    the saddest things is, why i got no email alert when someone submit form? and how come i want to know when someone fill in form, instead of login to jotform for every few minutes?


    aizuddin

  • Profile Image
    Adrian
    Answered on February 28, 2018 at 11:33 AM

    From our logs, it looks like the Notification emails are being sent.
    Please check the Spam folder as well and make sure you mark the emails as Not Spam if you find any. Adding noreply@jotform.com as a contact might help.

    If you want to receive emails when someone fills your form, see:
    Setting up Email Notifications

    If you want the users who fill the form to receive emails, see:
    Setting up an Autoresponder Email