- JamesnilsonAsked on February 28, 2018 at 10:48 AM
Hi, i have created a Product Order Form through jotform and when my friends go to use it it says 'invalid paypal account used, please contact form owner'
Can you tell me what i need to do? i need this form up and running before saturday as i have a massive gig which is relying on post sales of my videos as im a videographer.
I do have a paypal account attached to it so i dont know why its doing it.
- SabbirAnswered on February 28, 2018 at 12:01 PM
I have checked your form and I was not able to reproduce this issue. After submitting the form, it redirected to paypal.
I have also checked your Paypal integration and it seems all are fine.
Can you please logout and login back to your account and check back again?
- JamesnilsonAnswered on February 28, 2018 at 12:32 PM
I have been on the phone to Paypal and they talked me through how to fix it, i had to delete the shipping details section for some reason, i think its because they do the shipping details through paypal
Thanks for your time and support though i appreciate it :) all working good now