How to connect my Paypal to the Jotform?

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    Asked on February 28, 2018 at 10:48 AM

    Hi, i have created a Product Order Form through jotform and when my friends go to use it it says 'invalid paypal account used, please contact form owner' 


    Can you tell me what i need to do? i need this form up and running before saturday as i have a massive gig which is relying on post sales of my videos as im a videographer.

    I do have a paypal account attached to it so i dont know why its doing it.

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    Answered on February 28, 2018 at 12:01 PM

    I have checked your form and I was not able to reproduce this issue. After submitting the form, it redirected to paypal.

    I have also checked your Paypal integration and it seems all are fine.

    Can you please logout and login back to your account and check back again?

  • Profile Image
    Answered on February 28, 2018 at 12:32 PM


    I have been on the phone to Paypal and they talked me through how to fix it, i had to delete the shipping details section for some reason, i think its because they do the shipping details through paypal

    Thanks for your time and support though i appreciate it :) all working good now