Why can't I change or add an email to the reply email setting of my form?

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    crystalaarc
    Asked on February 28, 2018 at 10:49 AM

    It only gives me options to choose the fields from my form which are not email addresses.  It won't let me add a new reply email either.  Form name is Batch Traveler in Pam's folder.

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    Kevin_G
    Answered on February 28, 2018 at 12:06 PM

    I have checked your form and I can see you have an email notification, please note that the reply-to section is intended to work with one of the fields on the form, so when you receive the notification you can reply to the submitter: 

    15198374511.png

    On that option you are supposed to select the submitter's email address, the email field on your form. Now, if you need to have fixed email addresses, you may add a short text entry field to your form and list there the desired recipients: 

    15198375531.png

    I have checked your form and there is not an email field so you may add one if you need it to be listed on the reply to section of the email notification. 

    I hope this helps.