I'm having a problem verifying my PayPal account?

  • ftonga
    Asked on February 28, 2018 at 12:18 PM

    I'm trying to set up this form to use our company's paypal pro account but it keeps giving me this:


    Invalid Configuration - This transaction cannot be processed due to an invalid merchant configuration.


    How do I connect to Wizard? What do I do if I have all the API information correct? 

    Page URL: https://www.jotform.com/build/80573816749166
  • John_Benson
    Replied on February 28, 2018 at 1:41 PM

    If you don't have a PayPal Business Account, then you won't be able to use or integrate with PayPal Pro or PayPal Express. You will be limited to using the regular PayPal integration.

    1519843235paypals 001 Screenshot 10

    Here's a guide: https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal-Standard-

    Please try using the PayPal Standard and if the issue still persists, please let us know. Thank you.

  • ftonga
    Replied on February 28, 2018 at 1:57 PM

    We do have a pay pal pro account which is why I selected that. How can I get around this issue I'd like to publish this form as soon as possible. 

  • John_Benson
    Replied on February 28, 2018 at 2:16 PM

    I see. Thank you for confirming that you have PayPal Pro account. Please try verifying it again and make sure the credentials are correct.

    1519845244paypals 002 Screenshot 10

    If the issue still persists, try contacting PayPal Pro support. Let us know how it goes.

    Thank you.