I'm having a problem verifying my PayPal account?

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    ftonga
    Asked on February 28, 2018 at 12:18 PM

    I'm trying to set up this form to use our company's paypal pro account but it keeps giving me this:


    Invalid Configuration - This transaction cannot be processed due to an invalid merchant configuration.


    How do I connect to Wizard? What do I do if I have all the API information correct? 

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    John_Benson
    Answered on February 28, 2018 at 01:41 PM

    If you don't have a PayPal Business Account, then you won't be able to use or integrate with PayPal Pro or PayPal Express. You will be limited to using the regular PayPal integration.

    1519843235paypals_001.png

    Here's a guide: https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal-Standard-

    Please try using the PayPal Standard and if the issue still persists, please let us know. Thank you.

  • Profile Image
    ftonga
    Answered on February 28, 2018 at 01:57 PM

    We do have a pay pal pro account which is why I selected that. How can I get around this issue I'd like to publish this form as soon as possible. 

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    John_Benson
    Answered on February 28, 2018 at 02:16 PM

    I see. Thank you for confirming that you have PayPal Pro account. Please try verifying it again and make sure the credentials are correct.

    1519845244paypals_002.png

    If the issue still persists, try contacting PayPal Pro support. Let us know how it goes.

    Thank you.