I forget my login credentials. How can I get them?

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    Asked on October 18, 2012 at 03:23 PM



    My name is Ken Thompson and I'm a web developer in the Seattle area.  I have a client in Rockville, MD called 1 Stop Pack n Ship.  Over two years ago I set up a JotForm form on their website.  Here's the link:  http://1stoppacknship.com/free_estimate.html.  I'm trying to login into JotForm but do not have the correct credentials.  Could you please help me with this?  I'll like to update the form.  Please tell me what additional information you might need in order to verify my identity.


    My best,

    Ken Thompson


  • Profile Image
    Answered on October 18, 2012 at 03:33 PM

    Hi there,

    If you don't remember the login information you can always retrieve it using your e-mail address by clicking on the "Forgot password" button on the bottom right of the "My Forms" page. That will bring up this prompt. You can enter the e-mail address and the instructions would be sent to that address.

    I also went ahead and sent a forgot password link to the email associated with the form that is embeded on the URL that you provided. Which is: k**@p**********e.com

    Let us know if you need further assistance!