- forms5000Asked on February 28, 2018 at 12:45 PM
Instead of text we see gibberish (possibly encrypted text) We have same problem when downloading the spreadsheet data. What should we do to decrypt the data?
- JotForm SupportTREVONAnswered on February 28, 2018 at 01:52 PM
The reason you have the gibberish text is because you have encrypted your forms. You will need to decrypt your forms then disable encryption for your forms for you to see the data of submissions made after decryption.
Below is a comprehensive guide on information for better understanding of Form Encryption and decryption.
Kindly do let us know if you need further assistance.