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    Can't access japanese portion of my data.

    Asked by poosenilg on October 18, 2012 at 03:51 PM

    When I download data from my form, I can't pull down the last 10 or so columns referencing Japanese submissions. I can see something is there when I download .csv,although the language doesn't compute. I need this data dump ASAP and a fix to the issue.

     

    Regards,

    Jarrad Strausbaugh

    Page URL:
    http://www.jotform.com/submissions/22559290763966?

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    JotForm Support

    Answered by NeilVicente on October 18, 2012 at 04:19 PM

    Hello Jarrad,

    Please select Unicode (UTF-8) as the Character Set when opening a CSV file on Excel or other spreadsheet application so that the Japanese characters will be displayed properly.

    I am not sure if you just prefer or if you require the CSV format, but I would like to inform you that the Excel (.xls) formatted data correctly displays the characters by default.

    Cheers!

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    Answered by poosenilg on October 22, 2012 at 07:46 PM

    Hello,

    Even when I download the excel version of the data dump, I'm still not seeing the last 10 or so columns of my data. I can see the data via .csv, although japanese doesn't code right in my notepad, but when I download to excel, I lose last 10 question's data. It data stops reporting at this question in Spanish "Si se usa un vallado perimetral, ¿se inspecciona regularmente para comprobar su integridad y ver si presenta daños?". Is this an excel column restraint or something with your reporting?

     

    Regards,

    Jarrad Strausbaugh

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    Answered by jeanettebmz on October 22, 2012 at 08:34 PM

    Hello Jarrad

    I don't think that has to do with our autogenerated report. I think it might be related to your browser if the spanish message comes up while downlading the report. Another cause might be your excel version itself, as   I was able to download it completely and see the japanese characters with no problems