Is it possible to export encrypted submissions to excel format?

I am able to view submissions on the jot form screen without problems, however, when I try to download the excel the excel table opens with results encrypted rather than text.  how do I fix this problem  

Sorry, but it is not possible to export your submissions in excel format. It is stated on the article: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

That some features are not available for Encrypted Forms. 

Please let us know if you have any other question.