PayPal Form: payer information on submissions is missing.

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    Asked on February 28, 2018 at 03:02 PM

    I have two forms that are identical. One is a clone of the other. I changed information on the cloned form but everything else should be the same. When I tested the payment, I have payer info on one receipt and I don't have payer info on the other. (See images below) If you have any suggestions on why this might be it would be appreciated.

    1519848084Screen Shot 2018-02-28 at 12.4

    1519848067Screen Shot 2018-02-28 at 12.3

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    Answered on February 28, 2018 at 04:06 PM

    Did you receive the payment at your PayPal account from that submission that has not payer information? Can you share the screenshot of the transaction from your PayPal account? 

    Please note that whenever a payment is not completed, it will land in your "Incomplete payments" dashboard, and if you complete the submission, it will be added to the submissions dashboard, without processing a payment since there was not payment information to begin with: