Google spreadsheet integration sometimes does not receive form data. Is there a specific reason for this?

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    Asked on February 28, 2018 at 05:36 PM

    Hi there,

    I am wondering if this is a recurring issue and how we might be able to resolve this. We have our form set up to have data exported to a google spreadsheet. Occasionally, the form will be filled out but the data will not populate the spreadsheet we have. We speculated that having the sheet open when the form is submitted to be the culprit. If you can assist us in this matter, that would be very helpful. Thank you.

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    Answered on February 28, 2018 at 07:58 PM

    The form submissions should be transferred to the spreadsheet instantly. I tested our integration and I can verify that it is working properly.

    I recommend you to remove the integration and then add it back. Here's a guide: How-to-Integrate-Form-with-Google-Spreadsheet.

    Let us know if the issue is still the same. Thank you.