Why is our Submit button only clickable on the Left side?

  • Profile Image
    give2kids
    Asked on February 28, 2018 at 06:41 PM

    Hello --

    I just discovered that the "Submit" button on one of our donation forms
    can only be clicked on it's far left side. In other words,
    it is appearing to many / most people that it doesn't work. 

    This very likely has resulted in lost donations, and we must fix this immediately.

    Questions:

    1. How can we fix this?

    2. How did this happen?

  • Profile Image
    John_Benson
    Answered on February 28, 2018 at 09:06 PM

    I checked the form and I was not able to replicate the issue. I submitted a test submission and I tried clicking the sides and I was not able to replicate it. Please see my screen capture test:

    1519869733Test_01.gif

    Is the form embedded on a website? If yes, please provide the link so we can investigate it further. 

    Also, could you please provide a screenshot so we can try to replicate it? To post a screenshot here in the support forum, please follow this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum


  • Profile Image
    give2kids
    Answered on March 01, 2018 at 12:41 AM

    Hello John --

    Here is the web page with the form -- but I have the same issue, whether on the web page or the form page:

    http://give2kids.com/car-donation-ny.htm

    The button link map is clickable over the car area, but not on the rest of the button.

    Hopefully, the problem is specific to my own system. I will be testing the page on my girlfriend's laptop later tonight.

  • Profile Image
    Nik_C
    Answered on March 01, 2018 at 05:24 AM

    I'm not able to replicate this issue, the button is clickable in the whole area:

    1519899853screencast.gif

    If you experience any further issues, please let us know.

    Thank you!