Why is our Submit button only clickable on the Left side?

  • Profile Image
    Asked on February 28, 2018 at 06:41 PM

    Hello --

    I just discovered that the "Submit" button on one of our donation forms
    can only be clicked on it's far left side. In other words,
    it is appearing to many / most people that it doesn't work. 

    This very likely has resulted in lost donations, and we must fix this immediately.


    1. How can we fix this?

    2. How did this happen?

  • Profile Image
    Answered on February 28, 2018 at 09:06 PM

    I checked the form and I was not able to replicate the issue. I submitted a test submission and I tried clicking the sides and I was not able to replicate it. Please see my screen capture test:


    Is the form embedded on a website? If yes, please provide the link so we can investigate it further. 

    Also, could you please provide a screenshot so we can try to replicate it? To post a screenshot here in the support forum, please follow this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

  • Profile Image
    Answered on March 01, 2018 at 12:41 AM

    Hello John --

    Here is the web page with the form -- but I have the same issue, whether on the web page or the form page:


    The button link map is clickable over the car area, but not on the rest of the button.

    Hopefully, the problem is specific to my own system. I will be testing the page on my girlfriend's laptop later tonight.

  • Profile Image
    Answered on March 01, 2018 at 05:24 AM

    I'm not able to replicate this issue, the button is clickable in the whole area:


    If you experience any further issues, please let us know.

    Thank you!