- valorlandAsked on February 28, 2018 at 07:42 PM
I have a client with email..
And he is not getting the emails...
and he says they are not in his junk mail.
can you help?
- JotForm SupportKevin_GAnswered on February 28, 2018 at 10:04 PM
Apologies for the inconveniences this may have caused to you.
I have just tested your form and I can see the emails are sending from our logs, you may ask the email provider to whitelist our IP addresses, please find the needed information on this link: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains
Here's also a guide that will help you to know why emails may not be sending: https://www.jotform.com/help/364-Why-Am-I-Not-Receiving-Email-Notifications
I hope this helps.