What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    not receiving email notifications

    Asked by staplja on October 18, 2012 at 06:03 PM

    I can receive email notifications thru my personal email but not thru my work account which is what I need.  can you advise if my email is on your bounce list.  john.a.stapleton@snapon.com

  • Profile Image

    Answered by fxr on October 18, 2012 at 06:25 PM

    Hi John, its not. 

    Further, Our logs are reporting emails being accepted for delivery by your email host - at least 2 today. 

    I see that you have set the Sender Email to noreply@jotform, my guess is that your work spam filters are blocking our emails. I dont know how difficult it will be to ask one of your works I.T guys about that?

    A possible workaround: Are you able to set up a rule in your personal email account to forward emails from noreply@jotform.com to work address?