- tjcapache2014Asked on February 28, 2018 at 11:57 PM
I have a simple form with one item to be purchased. I've set up two methods of payment; check and paypal. I've set conditions on each, 'payment method set to check, show check instructions' and 'payment method set to paypal, show paypal'. I've tried to troubleshoot the form using the payment method set to check. The mailing instructions do appear, but then it directs me to paypal after I click submit?????? I was hoping that when a customer chose payment method 'check' they would see the mailing instructions and then when they hit submit it would just confirm their submission and if they choose paypal they would be directed to paypal??? What I'm I doing wrong.
- JotForm Supportashwin_dAnswered on March 01, 2018 at 04:58 AM
I did check your form and found that though your PayPal payment tool is not visible but the product is selected by default. That is the reason why your users are always redirected to PayPal checkout page.
I have cloned your form and made the required changes to achieve your requirement. Please take a look at the following cloned form where I have made the changes and see if this works as expected: https://form.jotform.com/80591849729978
Feel free to clone this form for a closer look. The following guide should help you in form cloning: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL
Hope this helps.
Do get back to us if you have any questions.