- operations360Asked on March 01, 2018 at 12:41 AM
Trying to test the chargify integration but I get this error each time.Error on transactionBilling Address: cannot be blank. Billing City: cannot be blank. Billing State: cannot be blank. Billing Country: cannot be blank. Billing ZIP code: cannot be blank.
There is no integrated address into the chargify form insert and when I manually add an address field it will not collect from there.Page URL:
- JotForm SupportJed_CAnswered on March 01, 2018 at 05:40 AM
I created a test site in Chargify and was able to make a test submission.
Did you create a test site in Chargify dashboard? Please note that Chargify doesn't have any sandbox for testing the payment so you will need to make a test site to test the payment. Please follow the steps in our guide here https://www.jotform.com/help/465-How-to-integrate-Chargify-with-your-form and see if that helps.
Let us know how it goes.
- operations360Answered on March 01, 2018 at 02:33 PM
I found the problem. The site is in test mode but on the specific product I was testing it had been selected to require billing info. Which I will disable. Is there a way to send billing info? It would be very useful though we may be able to get by without it in chargify.
- JotForm SupportJed_CAnswered on March 01, 2018 at 02:55 PM
Your form pulls the data/product families in your Chargify account. I think if it's possible to add this in your chargify account, then data should be pulled and displayed on your form.
Let us know if you have any further questions.