Why it keep asking me to upgrade?

  • Profile Image
    ankb74
    Asked on March 01, 2018 at 04:34 AM

    I am on a bronze plan, I should be able to create 25 forms. Currently I only have 21, including the disabled form. But I cannot enable those forms I disabled. It keeps asking me to upgrade. I also cannot create new form.

    Please advise.

  • Profile Image
    ashwin_d
    Answered on March 01, 2018 at 07:36 AM

    I did check your account and found that you have 25 active forms in your account. Please check the screenshot below:

    1519907462formCount.gif


    Please note that bronze plan allows you to only create 25 forms and since you already have 25 forms, you are unable to create any new forms. I would suggest you to please archive few of your forms which is not in use. You need to just select the form and click on the "Archive Form" from under "More" header menu. Please check the screenshot below:

    1519907687archieve.gif

    Hope this helps.

    Do get back to us if you have any questions.