My jot form preview will not update

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    Asked on March 01, 2018 at 06:23 AM


    I have been building an account form for most of this morning and yesterday afternoon.

    Everything was being updated when I check the preview, however, about an hour ago it just stopped updating the preview. Which is annoying because I have now got the form almost to completion. But I will not roll it out until I know all of the features are working as intended.

    I have already tried the following:

       Refresh browser cache,

       Refresh form cache,

       Reload the page on a new website,

       Read the forums for a solution

    From what I read this is a common issue, as it has been happening for the last two years. I hope this isn't the same for when customers are paying!


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    Answered on March 01, 2018 at 09:04 AM

    Hello Ethan,

    We apologize for the inconvenience caused to you. We had a temporary issue today. However, it has been already fixed by our developers.

    I have checked your form, it is working as expected as far as I see.

    Please check it yourself, let us know if the problem still persists.

    Thank you for your cooperation.