Creating cutsom URLs with custom domain.

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    Grahammilton1985
    Asked on March 01, 2018 at 06:59 AM

    Hey

    My hosting company have made the DNS changes as per this articles

    My forms are not showing a unique URL however.

    How will this change happen? Will it just appear after a time lag? Is there anything I need to do?

    Will the change effect all of my forms or do I have to manually change the URL of each forms?

    Lots of forms are embedded on my site. Will this changes effect them? I don't want them to stop working!

    Many thanks

    Graham


  • Profile Image
    ashwin_d
    Answered on March 01, 2018 at 09:26 AM

    It seems you are using our custom domain feature. Please note that you do not have to make any changes manually in any form. Please note that custom domain only requires you to make changes or add a new DNS record. Once you add DNS record to access JotForm with your own domain, all your forms will be accessible with your own domain.

    You may like to take a look at the following guide for more information on custom domain feature:  https://www.jotform.com/help/144-How-to-use-Custom-Domains-with-Jotform

    Hope this helps.

    Do get back to us if you have any questions.

  • Profile Image
    Grahammilton1985
    Answered on March 01, 2018 at 09:53 AM

    Hi Thanks for you help

    So from what I can gather:

    - nothing changes when you go to 'Publish Form'

    - You have to type you URL in my case: forms.landandwave.co.uk

    - Then go to publish the form and copy the end of the publish URL and add it on to the end in my case: https://form.jotform.com/80582007339961


    - So my form should appear on:

    http://forms.landandwave.co.uk/80582007339961

    This does not work? What am I doing wrong?

    Thanks for your help

    Kind regards

    Graham


    1519915408Screenshot 2018-03-01 14.43.20

  • Profile Image
    ashwin_d
    Answered on March 01, 2018 at 10:26 AM

    It is not working because the URL you are using it incorrect. Please find the details below:

    Your form URL is:  https://www.jotform.com/form/80582007339961

    If you have used custom domain feature and added DNS record with cname for www.jotform.com to http://forms.landandwave.co.uk, your form URL with custom domain should be:

    http://forms.landandwave.co.uk/form/80582007339961

    Hope this helps.

    Do get back to us if you have any questions.