My form is not working on a shared network (in UK)

  • daleclaassen
    Asked on March 1, 2018 at 8:42 AM

    Hi,

    My survey link works on my mobile phone (private network) but not on my work pc.

    I troubleshooted this, the response: Problems Found: Your computer appears to be correctly configured, but the device or resource (form.jotformeu.com) is not responding.

    What would I need to do to solve this issue?

    Thanks.

    Page URL: https://form.jotformeu.com/73043600440341
  • Kiran Support Team Lead
    Replied on March 1, 2018 at 10:04 AM

    I have checked your JotForm at my end and see that it is displaying normally at my end.

    1519916550Selection 146 Screenshot 10

    Since you mention that you are experiencing the issue on your PC and shared network, I suspect that the JotForm website is being blocked by any firewall or anti-virus software on the PC. Could you also try opening the form on a separate PC from the same network to isolate the issue?

    Please check and let us know if you need any further assistance. We will be happy to help.