Card Form: Save Form and Continue Later is not working properly for File Upload field

  • Profile Image
    LLL2018
    Asked on March 01, 2018 at 10:07 AM

    Bonjour,

    Plusieurs candidats ne parviennent pas à valider leur formulaire de candidature en raison d'un bug sur le poids des pièces-jointes semble-t-il.

    Voici en pièce-jointe une capture d'écran envoyée par une utilisatrice qui a bien respecté le poids maximal autorisé pour chaque pièce jointe mais qui ne parvient pas à valider son formulaire et reçoit le message suivant.

    Pouvez-vous m'indiquer si vous parvenez à résoudre ce problème ? 

    Pouvez-vous me donner la main pour valider manuellement les candidatures "incompleted submission", il y en a 32, dont plusieurs en raison du bug des pièces-jointes (je reçois de nombreux appels et email à ce sujet).


    Merci pour votre aider,


    yasmine

  • Profile Image
    Kiran
    Answered on March 01, 2018 at 11:40 AM

    I have tried cloning your JotForm to my account and was able to submit the form without any issue. As I tried to submit your JotForm, I didn't receive any message for upload fields but date fields which were not filled correctly. I see that the file upload limit is set to 5MB for the upload fields. Could you let us know if the form is embedded on any of your web pages? If so, please provide us with the link so that we can take a look and assist you further. 


  • Profile Image
    LLL2018
    Answered on March 01, 2018 at 12:43 PM
    Thank you for your answer.
    I just corrected the limit on the size of the files. I clicked the "Limit
    File Size" to Off
    We will see if I still have the problem on the coming days -> if I receive
    complaints about candidates who are not able to validate their form because
    of the joined pieces, this would mean that their is a real bug.
    Still, I can see there is 32 forms in "incompleted submissions" and I would
    like to be abble to see these forms, to understand how many of them are
    blocked because of the size of the files. Can you allow me to look at those
    forms ? Right no I only see this screen.
    Thank you for your help,
    Yasmine
    2018-03-01 17:40 GMT+01:00 JotForm :
    ...
  • Profile Image
    BJoanna
    Answered on March 01, 2018 at 01:28 PM

    I tested your form and I was able to replicate the issue you reported. The issue is related to Save Form and Continue later feature. If the session is saved and if session link is used the mentioned error message will be shown even if the files are uploaded. 

    If the direct link of the form is used the form can be submitted successfully.

    I will report this issue to our developers and we will inform you via this thread once this issue is resolved. 

  • Profile Image
    LLL2018
    Answered on March 01, 2018 at 02:43 PM
    Hello,
    So I have nothing to do. I just wait for the developers to fix the problem ?
    Now I don't know how to do to reach all the 32 people who began to fill
    their form and inform them that they can now validate their forms (when the
    problem will be fixed).
    Do you have a solution ?
    Thank you very much,
    Yasmine
    2018-03-01 19:28 GMT+01:00 JotForm :
    ...
  • Profile Image
    Mike
    Answered on March 01, 2018 at 05:21 PM

    Yes, please kindly wait for a fix from our developers. 

    If you need to find out a user's email, what you can try is to access his/her session. The session id can be checked under the Incomplete Submissions.

    For example, if the session id is JF-S4L-3056, you just add it to the form link with a session parameter:

    https://form.jotform.com/80595923278974?session=JF-S4L-3056

    We will get back to you once we have any updates from our developers.

  • Profile Image
    burak
    Answered on March 02, 2018 at 02:47 AM

    Hello,

    Sorry for the inconvenience. I'll be on this issue.

    Can i advice you to disable Save And Continue Later feature in order to limit problematic pending submissions while i'm working on it?

    1519976968Screen Shot 2018-03-02 at 10.4

  • Profile Image
    LLL2018
    Answered on March 02, 2018 at 05:43 AM
    Hello,
    Thank you for your answer. I desabled the save and continue parameter and
    here is a link to a form from one of the users.
    As you can see, there is no joined pieces because the form wont accept them.
    https://form.jotformeu.com/80451921051346?session=JF-S4L-
    4948&stoken=JF-5450-31
    I'm waiting for your answer.
    Thank you,
    Yasmine
    2018-03-02 8:47 GMT+01:00 JotForm :
    ...
  • Profile Image
    LLL2018
    Answered on March 02, 2018 at 06:43 AM
    Now that the save form and continue later parameter is disabled. Can I ask
    all the users to upload their files and validate their forms ? Is it going
    to work ?
    Thank you,
    Yasmine
    2018-03-02 11:28 GMT+01:00 Liberté Living-Lab :
    ...
  • Profile Image
    Kiran
    Answered on March 02, 2018 at 07:47 AM

    I'll let our developer respond to your question since he might be working on the issue. If there is any update, you'll be posted here.

    Thank you for your patience and understanding. 

  • Profile Image
    burak
    Answered on March 02, 2018 at 07:56 AM

    Hey again Yasmine,

    Yes, I think if your users access their previously saved forms with their unique links, re-upload their file(s) then there should be no warning about incomplete values.

    Please let us know if it works. Meanwhile I'll be continuing on the necessary development.

  • Profile Image
    burak
    Answered on March 02, 2018 at 08:58 AM

    Hello,

    This issue is fixed now. You can re-activate Save & Continue Later feature.

    Sorry for the trouble again.

    Thanks for reporting.

  • Profile Image
    LLL2018
    Answered on March 02, 2018 at 09:43 AM
    Thank you for your quick help !
    I will come back to you if I have further issues with the form.
    Yasmine
    2018-03-02 14:58 GMT+01:00 JotForm :
    ...
  • Profile Image
    LLL2018
    Answered on March 12, 2018 at 01:43 PM
    Hello,
    The bug with the joined pieces is here again...
    Can you ask the developer to fix it please ?
    Thank you,
    Yasmine
    2018-03-02 15:33 GMT+01:00 Liberté Living-Lab :
    ...
  • Profile Image
    LLL2018
    Answered on March 12, 2018 at 01:43 PM
    Here is an example of the bug
    https://form.jotformeu.com/80451921051346?session=JF-S4L-3954
    2018-03-12 17:48 GMT+01:00 Liberté Living-Lab :
    ...
  • Profile Image
    Kiran
    Answered on March 12, 2018 at 02:37 PM

    As I check the form link provided, I see that the files uploaded are displaying for the session without any issue.

    1520879810Selection_067.png

    Do you mean submitting the form for the provided session is displaying the Incomplete values error? 

  • Profile Image
    LLL2018
    Answered on March 12, 2018 at 04:43 PM
    Hello,
    Thank you for your answer. Yes that's it : the person is not abble to
    validate the form and the incomplete value error is displayed.
    2018-03-12 19:37 GMT+01:00 JotForm :
    ...