Sub-Account Issues (Main account cannot see my forms)

  • Profile Image
    nicliv
    Asked on March 01, 2018 at 11:28 AM

    Hi, 

     

    I'm supposed to be under lsciarrino@investors-trust.com Bronze account but my profile says I'm under a free account as if I had my own. I signed up using the link she sent me to share forms, and I can see her stuff but she can't see mine. Please help us solve this issue. 

    Thanks, 

     

    Nicole Livingston

  • Profile Image
    Adrian
    Answered on March 01, 2018 at 12:03 PM

    Sub-Accounts will show the FREE plan by default now.

    If you want to share your newly created forms with the main account, please drag and drop the form to the shared folder.

    15198226502018-02-28 13_57_04.gif

    This would also change the ownership of the form to the main account.