Form revision history: Unable to revert the form to earlier version

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creekcavaliers
Asked on March 01, 2018 at 12:40 PM
This is the first time I have used your product. Mid way through, all of my input is gone. I have followed your steps and I see my fields on the right but when I click revert, nothing happens. What am I doing wrong?

This is a re-post of a comment on How to View Form Revision History
- product
- fields
JotForm Support

Richie_P
Answered on March 01, 2018 at 01:05 PM

I checked your form and it seems to be functioning correctly.

I cleared your form cache, let us know if the issue still remains.

If it does, can you please give us a screen shot on the issue so that we can check it further?

You can follow this guide on How-to-add-screenshots-images-to-questions-to-the-support-forum
creekcavaliers
Answered on March 01, 2018 at 06:43 PM

All of the attire options that I put in with quantity and size are missing. I see it on the right hand side and I click revert and nothing happens. Do I need to start over?
Tori
...
JotForm Support

Kiran
Answered on March 01, 2018 at 08:44 PM

I have checked your JotForm and see that there were some products added to the form. However, it is not being displayed in the preview while it is shown on the right side. The form is also not reverting from the form revision history. Let me forward the issue to our backend team to take a look. Once we have any update in this regard, you'll be posted here.

Thank you!
creekcavaliers
Answered on March 01, 2018 at 09:43 PM

Thank you
Tori
...
creekcavaliers
Answered on March 06, 2018 at 05:43 PM

Any update on this? I need finish the form and begin using it. Thanks!
Tori
...
Jan
Answered on March 06, 2018 at 07:42 PM

Sorry for the inconvenience. Unfortunately, we do not have an update yet regarding this issue. However, I can see that this ticket is already assigned to one of our developers and the priority status is set to Important.

We will let you via this thread once an update is available. Thank you for your patience.
creekcavaliers
Answered on March 21, 2018 at 09:43 AM

I delete this and started over since I never heard back. We need the form
for next Tuesday.
Just wanted you to close this out. Thanks!
Tori LoCoco
...
Jan
Answered on March 21, 2018 at 10:50 AM

We apologize for the inconvenience this has caused you. I will update the developer assigned to this thread.

Thank you for letting us know and we appreciate your understanding.