Integration to Slack for creating ticket forms

  • AgilityAssoc.Canada
    Asked on March 1, 2018 at 1:43 PM

    Is there any plan for SLACK integration?

    I have been thinking of creating a Ticket template for our issues. Is there a way I can send ticket form submission to SLACK

  • jonathan
    Replied on March 1, 2018 at 1:51 PM

    UPDATE (May 7, 2019): Direct integration with Slack is available now. 

    1. Open the Form Builder and find the Slack integration under the Settings tab and authorize your Slack workspace. 

    1557235262slack1 Screenshot 10

    2. Select a channel/person on your workspace to send your notifications to. And add your message that will appear at the beginning of your Slack messages. Then, select the form fields that will be included in your message. Additionally, you can add "View Submission" and "Edit Submission" buttons to your message in order to view or edit submission from Slack.

    1557235252slack2 Screenshot 21

    3. You can create multiple connections to your channels or send direct messages to team members using the same integration by clicking "+ADD NEW" button: 

    1557235239Screen Shot 2019 05 07 at 15 Screenshot 32

    Integration is ready! 

    Once you get a submission, the submission will be sent to the channel.

    You can look at this guide for more details: https://www.jotform.com/help/563-How-to-use-Slack-with-your-form

     

    JotForm + Slack integration is possible via Zapier.

    https://zapier.com/apps/jotform/integrations/slack

    I have raised a feature request ticket for this also. We will let you know of any news/updates when available.

    Thanks.

     

  • Nur Karabağ JotForm Developer
    Replied on May 7, 2019 at 8:01 AM

    UPDATE: Direct integration with Slack is available now. 

    1. Open the Form Builder and find the Slack integration under the Settings tab and authorize your Slack workspace. 

    1557235325slack1 Screenshot 10

    2. Select a channel/person on your workspace to send your notifications to. And add your message that will appear at the beginning of your Slack messages. Then, select the form fields that will be included in your message. Additionally, you can add "View Submission" and "Edit Submission" buttons to your message in order to view or edit submission from Slack.

    1557235308slack2 Screenshot 21

    3. You can create multiple connections to your channels or send direct messages to team members using the same integration by clicking "+ADD NEW" button: 

    1557235296Screen Shot 2019 05 07 at 15 Screenshot 32

    Integration is ready! 

    Once you get a submission, the submission will be sent to the channel.

    You can look at this guide for more details: https://www.jotform.com/help/563-How-to-use-Slack-with-your-form