Downloaded all uploads but no email notification received

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    Asked on March 01, 2018 at 03:08 PM

    Help! I have done the Download All Uploads (twice) but haven't received any email telling me where the files are.

    This is a re-post of a comment on How to Download the Submission Files

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    Answered on March 01, 2018 at 03:35 PM

    I checked your mail logs, and the email zip has been sent already to your email address.

    Please check your spam/junk folder the email might have been redirected to those folders.

    Let us know how it goes.