What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Stripe Integration - Can't change currency to Canadian

    Asked by danatimko on October 19, 2012 at 03:24 AM

    I can't seem to change the currency to Canadian....will this be remedied soon?

    This is a re-post of a comment on JotForm + Stripe = Beautiful Payment Forms in Minutes

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 19, 2012 at 05:23 AM

    Hello Dana,

    Is your Stripe account based in Canada or the US? According to Stripe's FAQ page:

    At present, if your business is in the United States you can only create charges in U.S. Dollars. If your business is in Canada, you can create charges in U.S. and Canadian Dollars.

    If you Stripe account is based in the US, you can't change the currency to Canadian dollars. However, if your account is Canada-based, then something in the integration has been overlooked by the developers.

    If that's the case, we'll have to forward a report ticket to rectify this inadequacy in the integration.

    I'll look forward to your response. Thanks!


  • Profile Image

    Answered by danatimko on October 19, 2012 at 11:13 AM
    Hi Neil,
    My stripe account is Canada based and canadian currency is not available
    in jot form.
  • Profile Image

    Answered by jeanettebmz on October 19, 2012 at 11:49 AM

    Hello Dana

    I am forwarding this issue to our developers, as Neil stated, they would need to check what was overlooked into this integration

  • Profile Image
    Chief Technology Officer

    Answered by eee on October 23, 2012 at 05:21 PM


    Stripe CAD currency has been added to our Stripe integration,

    Kindest Regards,


  • Profile Image

    Answered by klofters on January 16, 2016 at 03:10 PM



    I've selected CAD in my stripe payment gateway, however my transactions still come in USD.

    All my accounts are based in Canada.




  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 17, 2016 at 03:37 AM

    Hi klofters,

    I have already answered on this thread : http://www.jotform.com/answers/746688-Stripe-Payment-integration-does-not-charge-the-customer-in-the-correct-currency#1 

    Please, follow that thread and we will be glad to assist you.