- RMadridAsked on March 01, 2018 at 04:52 PM
I am trying to recover the uploaded files of a submission from 2/16. The submission was deleted last week. Attached you will find a screenshot of the submission that includes screenshots of the form I'm trying to retrieve. When I click on the PDF to open the Account Transfer form I get an error message. Please let me know how to recover this file.
- JotForm SupportKevin_GAnswered on March 01, 2018 at 05:54 PM
Unfortunately, submission files and data are deleted from our servers as soon as they are deleted from your JotForm account too.
Please note that it's not possible to recover deleted submissions. If you received the data via email you may use that to get the submission's data.