Form is not displaying correctly

  • boomtowndesigns
    Asked on March 1, 2018 at 6:00 PM

    My client is not seeing all the options on the form or the updates that I have made.  Half of the text is missing when I preview form.  All the info shows when I am in the edit screen.  How can I get the form preview and copy link I send to show everything?

    Jotform Thread 1402329 Screenshot
  • boomtowndesigns
    Replied on March 1, 2018 at 6:51 PM

    Please help!  I need this form to work so my client can order before the end of the day!

  • Kevin Support Team Lead
    Replied on March 1, 2018 at 8:50 PM

    I think the shrink option is causing the issue, please try turning it off on the payment field settings: 

    Form is not displaying correctly Image 10

    I hope this helps. 

  • boomtowndesigns
    Replied on March 2, 2018 at 12:43 AM
    I tried that. Didn’t work. I’m going to have to use another form builder site and make a new form. I really need these to be reliable and waiting for an open forum response is not enough support.
    Christie LaFountain
    Boomtown Designs
    701-609-3005
    ...
  • BJoanna
    Replied on March 2, 2018 at 3:30 AM

    Sorry for the inconvenience this may caused you.

    I inspected your form and the Shrink option is still set to ON for the payment field. I turned it OFF on my cloned form and the issue is resolved. 

    1519978953product Screenshot 10

    Here is my form: https://form.jotform.com/80601918622959 

    Feel free to test it and clone it. 

    Another way to resolve the issue is to add this CSS code to the form:

    .form-product-item {

        width: 500px;

    }

    How to Inject Custom CSS Codes

    Here is a demo form with CSS codes: https://form.jotform.com/80601276622956 

    Hope this helps to solve the issue.