What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is inaccurately counting my form submissions

    Asked by lindblom7 on October 19, 2012 at 07:40 AM

    This month I've received frequent emails from Jotform saying my submissions have gone over my quota this month. I do have the free account at 100 submissions/month but when I check my submissions among all my active forms, I only have 6 submissions so far, collectively. The most recent email I received from JotForm today says my account will be disable on Monday. Please advise 

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    Answered by moonzkie on October 19, 2012 at 08:07 AM

    Hi,

    We are sorry for the inconvenience this has caused.  We have reset your submission count. 

    Thank you for letting us know about this and feel free to contact us if you need further assistance.

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    Answered by lindblom7 on October 19, 2012 at 09:42 AM

    That's great! Thank you so much for the super quick turnaround 

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    Answered by moonzkie on October 19, 2012 at 09:43 AM

    You are welcome. If you need futher help with anything at all just let us know! Thank you.