Why submission emails are not sending?

  • Profile Image
    sophialiu
    Asked on March 01, 2018 at 10:47 PM

    Hi, we have a form that we cannot receive notification letter properly. 

    https://submit.jotform.us/submit/73180945611153/

    This is the form link, we tried several time in different date with trial submission, no reminder emails sent to our pre-set email address departures@bj.ycef.com. But we have another form created from the same account that the notification can send properly.

    And BTW, I cannot open the edit page of the form today, tried several times though. 

    Looking forward to your reply.

  • Profile Image
    Nik_C
    Answered on March 02, 2018 at 02:38 AM

    I checked the mentioned email and I saw that it is sent via SMTP:

    1519976107Screen Shot 2018-03-02 at 8.34

    Also, the email didn't end in bounce list:

    1519976237Screen Shot 2018-03-02 at 8.34

    So please check if your SMTP settings are correct and if the emails didn't end in Junk/Spam folder by any chance.

    We will wait for your response.

    Thank you!