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sophialiuAsked on March 1, 2018 at 10:47 PM
Hi, we have a form that we cannot receive notification letter properly.
https://submit.jotform.us/submit/73180945611153/
This is the form link, we tried several time in different date with trial submission, no reminder emails sent to our pre-set email address departures@bj.ycef.com. But we have another form created from the same account that the notification can send properly.
And BTW, I cannot open the edit page of the form today, tried several times though.
Looking forward to your reply.
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Nik_CReplied on March 2, 2018 at 2:38 AM
I checked the mentioned email and I saw that it is sent via SMTP:
Also, the email didn't end in bounce list:
So please check if your SMTP settings are correct and if the emails didn't end in Junk/Spam folder by any chance.
We will wait for your response.
Thank you!