Required validation error of Address field is displayed even if it is filled. It does not disappear until we manually click outside the field.

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    BoH_service
    Asked on March 02, 2018 at 04:26 AM

    Hello. I have read previous posts about this problem but it seems that it still exists. If you look at the images below you will understand what the problem is and maybe how to fix it.
    By the way I have hidden three fields and I have inserted the following codes in CSS so to cancel them apart from hiding them.

    #input_31_country,#sublabel_country {display:none !important;}

    #input_31_state,#sublabel_state {display:none !important;}

    #input_31_addr_line2,#sublabel_addr_line2 {display:none !important;}

    1519983822jotform_address_5.jpg

    1519983845jotform_address_6.jpg

    1519982697jotform_address_1.jpg

    1519982714jotform_address_2.jpg

    1519982732jotform_address_3.jpg

    1519982744jotform_address_4.jpg

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    ashwin_d
    Answered on March 02, 2018 at 08:25 AM

    I'm sorry for the trouble caused to you. 

    I did test this issue and I am able to replicate it. The issue is not related to hidden field but in general with the address field. If the validation error is triggered, it does not disappear until you manually click on the address field and then click outside again. If you go back and forth using tab key, the validation error is still being displayed. Please check the screenshot below:

    1519996902addressValidation.gif

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

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    BoH_service
    Answered on March 12, 2018 at 05:07 AM

    Thank you Ashwin.

    I would like to point out that the post number field acts differently, as you can see from my screenshots. When the address fields are passed one by one with the mouse or the tab key, from top to bottom including the post number field, then everything seems ok. But, in case someone goes upwards the form, to the first fields, either using the mouse or the shift+tab keys, then the message error appears. So the post number field (which by the way is not required like the street name and city) cancels the message error.

    Also, when the message error has appeared (for any reason), but the street name and city fields are filled afterwards, the only way to make it disappear is either to click on them and then on a blank spot on the page or use the shift+tab (now the upwards direction fixes it).

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    BDAVID
    Answered on March 12, 2018 at 09:11 AM

    Thanks for pointing this out. The issue has already been forwarded to our developers, you will be updated via this thread if there is any progress on fixing this issue.

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    BoH_service
    Answered on April 24, 2018 at 08:21 AM

    Hello. A few months have passed and the problem insists. I have edited my comment above, in case it helps you.

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    Kevin_G
    Answered on April 24, 2018 at 10:27 AM

    Unfortunately, we have not received any updates regarding this ticket, it's still opened and being worked  by our second level. 

    We will let you know via this thread as soon as there are updates on this. 

    Thanks. 

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    derya
    Answered on May 03, 2018 at 04:28 AM

    Hi,

    The issue is fixed now. 

    Thank you

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    BoH_service
    Answered on May 31, 2018 at 09:57 AM

    Thank you.