Download All Uploads: Option not working properly

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    fondazioneoasi
    Asked on March 02, 2018 at 05:05 AM

    I tried the "download all uploads" or "download selected uploads" button but I still only get partial entries in the zip file.

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    Sabbir
    Answered on March 02, 2018 at 08:21 AM

    I have checked the Download all uploads option in your form and it said it will send an email with the download file once completed.

    Please check with the email and let us know if it comes with all the 253 uploads you have.

    Let us know if you have any further query.

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    Sabbir
    Answered on March 02, 2018 at 08:55 AM

    I got the email with uploaded files. After extracting it, I found 193 of them.

    Can you confirm me the number of your uploads so I can send it to our developers to check on it?

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    fondazioneoasi
    Answered on March 02, 2018 at 09:43 AM
    193 files are the same of mail i got
    but the real files uploaded is 256 (comparing the file excel downloaded)... 63 files are missing
    ----- Messaggio originale -----
    Da: "JotForm"
    A: informatica@oasisanbonifacio.it
    Inviato: Venerdì, 2 marzo 2018 14:55:26
    Oggetto: Re: Download All Uploads: Option not working properly
    New response received
    A new response has been received:
    Answered by Sabbir
    I got the email with uploaded files. After extracting it, I found 193 of them.
    Can you confirm me the number of your uploads so I can send it to our developers to check on it?
    View this thread on browser » Unsubscribe Thread
    1519998926
    --
    --
    Fondazione
    Opere di Assistenza e Servizi Integrati
    Area Informatica - Zonato Andrea
    Corso Venezia 98 - 37047 San Bonifacio (Verona)
    Tel. 045 6101000 int.7 - Fax 045 6100328
    Devolvi il tuo 5 per mille alla Fondazione O.A.S.I. perché la qualità dei servizi va sostenuta. Gli ospiti anziani dei Centri di Servizi e i bambini della Scuola dell'Infanzia e Asili Nido, ringraziano con un abbraccio. - CODICE FISCALE: 01838690236 - Sostegno delle associazioni di promozione sociale e fondazioni del Modello Unico, 730 o della C.U.
    Informativa Dlgs 196/03
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    Sabbir
    Answered on March 02, 2018 at 11:02 AM

    I have send this to our developers to check on this.

    We will let you know once there is an update on this through this thread.

     

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    mehmetcan
    Answered on July 30, 2018 at 03:41 AM

    Hello fondazioneoasi,

    I see that you have deleted most of the submissions from your form since you have opened the issue. Still, we recently identified and fixed the issue with downloads/export data. I verified that export data function for your form with ID 50683982679373 now works correctly. We are sorry for the troubles caused by this issue. Please feel free to contact us again if you have further issues.

    Thank you for your patience.

    Regards