No emails are working

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    Asked on March 02, 2018 at 11:41 AM

    The form is not sending any emails at all - not even to the person who fills out the form. This seems to have started today.

    I have tested it multiple times and have gotten nothing. It seems as though the responses are being kept in Jotform, but no emails are going out.

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    Answered on March 02, 2018 at 12:44 PM

    Our sincere apologies for the inconvenience.

    We are aware of the issue and our Developers are currently fixing this to get it resolved as soon as possible.

    Thank you, we will keep you updated once this is resolved.

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    Answered on March 02, 2018 at 04:39 PM

    The issue causing the delayed emails has been resolved.  The emails that have not yet been sent should send within the next 10-15 minutes.  Any new emails should send immediately.