Total price on form not showing with Stripe integration

  • jgunderson
    Asked on March 2, 2018 at 11:52 AM

    Hello,

    I added a new subscription item while attempting to create a variable subscription and now the total price on the form is not showing up. I have verified that the toggle "Show total price on form" is enabled in the Stripe integration, but nothing I do shows the total price. This was working fine until I added a form calculation widget, but even after deleting the widget, the total is still not showing up.

    Jotform Thread 1403028 Screenshot
    Page URL: https://form.jotform.com/80294888656980
  • Marvih
    Replied on March 2, 2018 at 12:59 PM

    I just checked your form and I can see the Total price is showing correctly.

    Total price on form not showing with Stripe integration Image 10

    Please confirm this issue is now resolved. If not, please give us additional information on how to replicate the issue.

    Thank you.

  • jgunderson
    Replied on March 2, 2018 at 1:01 PM

    Hi Marvih,

    I reverted to a previous version so I could make the form live. Here's a duplicate of it showing no totals: https://form.jotform.com/80604284356962

    Thanks

  • Marvih
    Replied on March 2, 2018 at 2:24 PM

    I cloned your form https://www.jotform.com/80294888656980 and added the Form Calculation widget.

    But I can't seem to replicate the issue you are having on the form https://form.jotform.com/80604284356962

    Total price on form not showing with Stripe integration Image 10


    Can you please give us additional information on what you added or did after adding the Form Calculation widget.

  • jgunderson
    Replied on March 2, 2018 at 3:18 PM

     After adding the Form Calculation widget, I configured a Stripe variable amount subscription to use the value from the Form Calculation widget. After seeing that the Totals were removed, I removed the widget and deleted the variable amount subscription.

    I'm not seeing the Form Calculation widget you added (viewed in 3 different browsers). Attached is a screenshot of form https://form.jotform.com/80604284356962 showing no donation total.

    1520021932Screen Shot 2018 03 02 at 1 Screenshot 10

  • Marvih
    Replied on March 2, 2018 at 4:11 PM

    Sorry I gave an incorrect URL/Link, this is the correct one https://form.jotform.com/80605562836965

    I believe it doesn't really show the Total price since it is a Subscription. Which means the customer will pay depending on the Term until they decided to end/cancel it.

    I was able to replicate the issue when I tried cloning your form and re-connect stripe and click Continue.

    Total price on form not showing with Stripe integration Image 10

    Unlike Paypal Integration, Stripe Integration doesn't the option to limit the Maximum Number of Payments for that subscription.

    Total price on form not showing with Stripe integration Image 21