- jgundersonAsked on March 02, 2018 at 11:52 AM
I added a new subscription item while attempting to create a variable subscription and now the total price on the form is not showing up. I have verified that the toggle "Show total price on form" is enabled in the Stripe integration, but nothing I do shows the total price. This was working fine until I added a form calculation widget, but even after deleting the widget, the total is still not showing up.Page URL:
- MarvihAnswered on March 02, 2018 at 12:59 PM
I just checked your form and I can see the Total price is showing correctly.
Please confirm this issue is now resolved. If not, please give us additional information on how to replicate the issue.
- jgundersonAnswered on March 02, 2018 at 01:01 PM
I reverted to a previous version so I could make the form live. Here's a duplicate of it showing no totals: https://form.jotform.com/80604284356962
- MarvihAnswered on March 02, 2018 at 02:24 PM
I cloned your form https://www.jotform.com/80294888656980 and added the Form Calculation widget.
But I can't seem to replicate the issue you are having on the form https://form.jotform.com/80604284356962
Can you please give us additional information on what you added or did after adding the Form Calculation widget.
- jgundersonAnswered on March 02, 2018 at 03:18 PM
After adding the Form Calculation widget, I configured a Stripe variable amount subscription to use the value from the Form Calculation widget. After seeing that the Totals were removed, I removed the widget and deleted the variable amount subscription.
I'm not seeing the Form Calculation widget you added (viewed in 3 different browsers). Attached is a screenshot of form https://form.jotform.com/80604284356962 showing no donation total.
- MarvihAnswered on March 02, 2018 at 04:11 PM
Sorry I gave an incorrect URL/Link, this is the correct one https://form.jotform.com/80605562836965
I believe it doesn't really show the Total price since it is a Subscription. Which means the customer will pay depending on the Term until they decided to end/cancel it.
I was able to replicate the issue when I tried cloning your form and re-connect stripe and click Continue.
Unlike Paypal Integration, Stripe Integration doesn't the option to limit the Maximum Number of Payments for that subscription.