Not receiving emails on our form

  • Profile Image
    allen7090
    Asked on March 02, 2018 at 12:02 PM

    We had 3 forms submitted on March 2nd and received no notifications 

  • Profile Image
    Marvih
    Answered on March 02, 2018 at 01:10 PM

    Can you please check if you have received now the Email Notifications ?

    We are aware of the issue and our Developers seems to have fixed it now.

    Please confirm and let us know if you are still not receiving Email notifications from Form Submissions.


    Thank you.

  • Profile Image
    allen7090
    Answered on March 02, 2018 at 01:43 PM
    I did test one and it went theough 3 times  never gave me the thank you message.  I also deleted old submissions to try and open up space 
    Sent via the Samsung Galaxy S7 active, an AT&T 4G LTE smartphone
    ...
  • Profile Image
    Marvih
    Answered on March 02, 2018 at 02:31 PM

    I was able to replicate the issue when I tested a submission on your form.

    15200188591341.gif


    Can you please try and edit your "Thank You" page then move the message  content and logo a bit lower. 

    15200190071343.gif

    I cloned your form and was able to see the Thank You message now.

    Here is the cloned form https://form.jotform.com/80605418236959