Thank you page shows incorrect message

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    JonnyLove
    Asked on March 02, 2018 at 02:17 PM

    I used a template for a wedding planner from a DJ Eugene. I changed the thank you page to the message below but the original message from DJ Eugene keeps popping up after the submission. I've checked and edited it several times. In my preview and my edit page, it shows the message below. When I test the form out, it shows the original. What do I do to change the thank you page?

    Thank You!

    Please use the link below to edit your submission. The same link will be sent to your email. 

    {edit_link}

    Your Wedding Reception Planner has been received by Exclusive Entertainment.
    518-#######
    www.###.com
     
    We will be in contact with you soon should we have any further questions.
     

    Until then, take care and don't stress!
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    TREVON
    Answered on March 02, 2018 at 03:06 PM

    I have cleared your form cache, kindly try editing the thank you page again and test the form.


    Please kindly do let us know if the issue is resolved or not.


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    JonnyLove
    Answered on March 02, 2018 at 06:27 PM

    It's still not working. I opened the Thank You Page edit and my edited message is still there. I tested and got the Eugene message. I went to the Thank You Page and changed the message a tad just in case it needed a reason to resave. Tested again, got Eugene message. Attaching both what the THank You Page edit screen looks like and what is coming up. 1520033187cap 1.JPG1520033203Capture3.JPG


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    Kevin_G
    Answered on March 02, 2018 at 10:04 PM

    I have checked your form, the issue is actually related to a condition on your form, that's why your custom message is not showing up, please delete such condition: 

    15200462831.png

    I hope this helps. 

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    JonnyLove
    Answered on March 03, 2018 at 12:43 AM
    Ty you rock! I would have never thought of that!
    ⁣Sent from BlueMail ​
    ...
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    liyam
    Answered on March 03, 2018 at 08:19 AM

    On behalf of Trevon and Kevin_G, you are welcome.

    Feel free to let us know if you have other questions or concerns.

    Thanks.