The address field in my JotForm Card is not working on mobile

  • montro617
    Asked on March 2, 2018 at 3:10 PM

    my form on mobile web sometimes wont let me fill the apt or unit field, tested on iphone 7 google chrome

  • Richie JotForm Support
    Replied on March 2, 2018 at 4:45 PM

    I cloned your form and tested it on my mobile phone. I can't seem to replicate the issue.

    Here is my screenshot.

    The address field in my JotForm Card is not working on mobile Image 1 Screenshot 40

    However, when I tried your website, I have replicated the issue. It seems there is a conflict in the forms js script with your websites js.

    The address field in my JotForm Card is not working on mobile Image 2 Screenshot 51



    Kindly re-embed your IFrame code without the the <script>..</script>

    The address field in my JotForm Card is not working on mobile Image 3 Screenshot 62


    Let us know how it goes.

  • montro617
    Replied on March 2, 2018 at 6:31 PM

    thats exactly how it is embed <iframe id="JotFormIFrame-80518383776164" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" src="https://form.jotform.com/80518383776164" frameborder="0" style="width: 1px; min-width: 100%; height:635px; border:none;" scrolling="no" > </iframe>

  • Mike_G JotForm Support
    Replied on March 3, 2018 at 12:13 AM

    Thank you for the additional information.

    We would like to apologize for any inconvenience this is causing you.

    I have asked one of my colleagues who has an iPhone 6S+ to test the issue you described. He was able to reproduce the issue with the form on your website, on the direct link of that form, and a clone version of it as well. But, not on a newly created form.

    After several tests, we have assumed that the issue you are experiencing is only isolated with your form. Therefore, I have created a form (from scratch) that looks exactly like the one you have in your account and it is working without any issues when we test it.

    Here's that form — https://form.jotform.com/80609137069965

    Feel free to clone that form to your account and let us know if you will encounter any issues.

    How-to-Clone-an-Existing-Form-from-a-URL