The address field in my JotForm Card is not working on mobile

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    montro617
    Asked on March 02, 2018 at 03:10 PM

    my form on mobile web sometimes wont let me fill the apt or unit field, tested on iphone 7 google chrome

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    Richie_P
    Answered on March 02, 2018 at 04:45 PM

    I cloned your form and tested it on my mobile phone. I can't seem to replicate the issue.

    Here is my screenshot.

    However, when I tried your website, I have replicated the issue. It seems there is a conflict in the forms js script with your websites js.



    Kindly re-embed your IFrame code without the the <script>..</script>


    Let us know how it goes.

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    montro617
    Answered on March 02, 2018 at 06:31 PM

    thats exactly how it is embed <iframe id="JotFormIFrame-80518383776164" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" src="https://form.jotform.com/80518383776164" frameborder="0" style="width: 1px; min-width: 100%; height:635px; border:none;" scrolling="no" > </iframe>

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    Mike_G
    Answered on March 03, 2018 at 12:13 AM

    Thank you for the additional information.

    We would like to apologize for any inconvenience this is causing you.

    I have asked one of my colleagues who has an iPhone 6S+ to test the issue you described. He was able to reproduce the issue with the form on your website, on the direct link of that form, and a clone version of it as well. But, not on a newly created form.

    After several tests, we have assumed that the issue you are experiencing is only isolated with your form. Therefore, I have created a form (from scratch) that looks exactly like the one you have in your account and it is working without any issues when we test it.

    Here's that form — https://form.jotform.com/80609137069965

    Feel free to clone that form to your account and let us know if you will encounter any issues.

    How-to-Clone-an-Existing-Form-from-a-URL