Why did I not receive an email notification?

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    smarois
    Asked on March 02, 2018 at 04:25 PM

    I just received a receipt for authorize.net but did not receive the email jot application for this payment.  I need to retrieve it so we know what camp to place the child in.  Please advise 

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    Kevin_G
    Answered on March 02, 2018 at 05:47 PM

    I have checked your account email history and I can see all the emails have been sent, you may also check your account email history following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Also, we have been experiencing some issue with emails, they were delayed; however, this issue has been resolved and the emails should be eventually sent. 

    If you have the transaction id or the authorization code from Authorize.net you could use that info to search on the submissions page and find the related submission. 

    How-to-Search-a-Submission-from-the-Submissions-Page

    I hope this helps.