- aridenhourAsked on March 02, 2018 at 04:48 PM
I am still having trouble with the encryption getting in the way of payments on my forms. I removed encryption on one of my forms and now it works fine. However on my Bond purchase form that has sensitive information, my clients payments do not go through because there is encryption. If I remove encryption once again, is my clients information still secure?
Thank you for your prompt response.
- JotForm SupportKevin_GAnswered on March 02, 2018 at 06:26 PM
I have cloned your form and I have tested both options while the encryption feature was enabled, I was able to pay directly on the form and I was also redirected to the PayPal payment page.
I have just tested your form as well, when I selected the PayPal option I'm redirected to the payment page and I can see the encryption feature is actually turned on for your form.
Is the issue resolved now on your end?
If the problem persists, please check the web console and see for any errors that may appear there, please share us a screenshot about that.
This guide will help you getting the console report: How-to-get-a-console-report-from-most-common-browsers
This guide will help you uploading the image with your next reply since this forum does not accept images attached via email responses: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.
- DeisyAnswered on March 07, 2018 at 03:28 PM
I don't know exactly what to screen shot. The client can go through the entirety of the payment if they select credit card it continues through to the Company information without requiring them to input their credit card. Also we have clients who enter the card info and it doesn't charge them.
This is only with the forms that have encryption on. Again, if we remove encryption can it be guaranteed that the information is protected.
- JotForm SupportKevin_GAnswered on March 07, 2018 at 04:27 PM
I have been testing your form and I can see it processes the payment. Please note that as explained above the form should work no matter if encryption is enabled or disabled; however, if you disable the encryption feature your data will be still secure, please find everything related to our security on this page: https://www.jotform.com/security/
- aridenhourAnswered on March 07, 2018 at 04:31 PM
Please go over the make a payment form as well. This was used today, with a credit card and the payment did not go through.
On the Bond purchase, I guess we will have to see when one of my clients tries to purchase a new bond if it takes this payment.
- JotForm SupportKevin_GAnswered on March 07, 2018 at 04:45 PM
I have tested the other form you mentioned https://www.jotform.com/form/71506493601150 and I got the correct message when trying to submit the form, as it's on live mode, here is a screen-cast about my test:
I have however noticed that your payment field is not required which means that the users may just enter their credit card and submit the form with the total ending up on $0, if the amount is equal or less than $0 then there will not be a charge and they will not be redirected to PayPal either.
I would also recommend you to check if the submissions ended up on the incomplete payments section, this guide will help you viewing the incomplete payment submissions: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments
Please let us know if the submissions are there.
- aridenhourAnswered on March 08, 2018 at 02:12 PM
Good Afternoon, we updated the forms as you suggested and we had someone go on the Make a payment-newest to pay with a credit card today and it did not work
- JotForm SupportdavidAnswered on March 08, 2018 at 02:56 PM
I am able to reproduce this on my end. When encryption is enabled, the form no longer attempts to process the transaction. I will forward this to our developers to have a look. We will let you know as soon as we have any updates.
- JotForm DeveloperbulentAnswered on March 20, 2018 at 07:00 AM
Recently, we have sent a fix. Could you please confirm that issue is fixed on your end?
- Deisy PerezAnswered on March 21, 2018 at 01:34 PM