- Cindy KayAsked on March 02, 2018 at 04:59 PM
My calculated fields for total number of entries and entry fees was working great now it is so messed up. I don't think I changed any thing but maybe I did. It is supposed to add 1 if a breed is checked then that total goes into total amount of entries. but for some reason is is getting that total wrong . On my form I should have had 6 entries and it said 25
- JotForm SupportdavidAnswered on March 02, 2018 at 06:32 PM
I cloned your form to test it and it is working on my end. When I enter the information for 1 entry, the appropriate number of entries is shown in the calculation field:
The fees were calculated appropriately:
Is there a specific way to reproduce the issue? There are 150+ fields in the form so it is a bit difficult to check all scenarios. The naming of fields also makes it hard to follow the calculation:
But the calculation does appear to be functional.
- JlgagoatAnswered on March 02, 2018 at 06:43 PMDid you select a breed such as aob doe or aob buck? Like I said it was
working but when I go in and start filling in for my kids it automatically
fills in which is great. But since I have practiced and then not submitted
could it be calculating past entries that is all I can think of. I have no
internet at home. I will go in to work tomorrow and try again. Thank you
- JotForm SupportKevin_GAnswered on March 02, 2018 at 10:51 PM
I have tested just tested your form and it seems like the form calculates properly, please see this screen-cast:
Please let us know if the issue persists on your end.
- JlgagoatAnswered on March 03, 2018 at 12:43 PMThank you so much for your help. It seems to be a problem with the computer
somehow. I believe it may be because i would go in and start a submission
and then not submit it . I used a different computer and it did fine. I am
pretty computer stupid so to be able to set up a form like this is amazing.
I hope that our organization grows to need the updated systems. I thank you
so much for offering the free forms . We are a non profit and give
everything back to the kids in awards. If I could just figure out how to
clear the history from my computer so it would stop multipling the entries.
but maybe if I quit playing with it and always submit it will fix it. I
just didn't want to go over my limit
- JotForm SupportjonathanAnswered on March 03, 2018 at 03:25 PM
I reviewed your account Jlgagoat and I see the account usage were still way below the monthly limits. All account related usage should be good at this time.
In case the issue was about preventing multiple submission of your form, you can use the feature described on the user guide.
User guide: How to Limit Submissions in a Form
Let us know if you need further assistance.