Calculated fields no longer showing correct values

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    Cindy Kay 
    Asked on March 02, 2018 at 04:59 PM

    https://www.jotform.com/build/80295145058155



    My calculated fields for total number of entries and entry fees was working great now it is so messed up. I don't think I changed any thing but maybe I did. It is supposed to add 1 if a breed is checked then that total goes into total amount of entries. but for some reason is is getting that total wrong . On my form I should have had 6 entries and it said 25


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    david
    Answered on March 02, 2018 at 06:32 PM

    I cloned your form to test it and it is working on my end.  When I enter the information for 1 entry, the appropriate number of entries is shown in the calculation field:

    1520033244Capture.PNG

    The fees were calculated appropriately:

    1520033379Capture1.PNG

    Is there a specific way to reproduce the issue?  There are 150+ fields in the form so it is a bit difficult to check all scenarios.  The naming of fields also makes it hard to follow the calculation:

    1520033529Capture2.PNG

    But the calculation does appear to be functional.


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    Jlgagoat
    Answered on March 02, 2018 at 06:43 PM
    Did you select a breed such as aob doe or aob buck? Like I said it was
    working but when I go in and start filling in for my kids it automatically
    fills in which is great. But since I have practiced and then not submitted
    could it be calculating past entries that is all I can think of. I have no
    internet at home. I will go in to work tomorrow and try again. Thank you
    ...
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    Kevin_G
    Answered on March 02, 2018 at 10:51 PM

    I have tested just tested your form and it seems like the form calculates properly, please see this screen-cast: 

    15200489281.gif

    Please let us know if the issue persists on your end. 


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    Jlgagoat
    Answered on March 03, 2018 at 12:43 PM
    Thank you so much for your help. It seems to be a problem with the computer
    somehow. I believe it may be because i would go in and start a submission
    and then not submit it . I used a different computer and it did fine. I am
    pretty computer stupid so to be able to set up a form like this is amazing.
    I hope that our organization grows to need the updated systems. I thank you
    so much for offering the free forms . We are a non profit and give
    everything back to the kids in awards. If I could just figure out how to
    clear the history from my computer so it would stop multipling the entries.
    but maybe if I quit playing with it and always submit it will fix it. I
    just didn't want to go over my limit
    ...
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    jonathan
    Answered on March 03, 2018 at 03:25 PM

    I reviewed your account Jlgagoat  and I see the account usage were still way below the monthly limits. All account related usage should be good at this time.

    In case the issue was about preventing multiple submission of your form, you can use the feature described on the user guide.

    User guide: How to Limit Submissions in a Form

    Let us know if you need further assistance.