Unable to upload file

  • pnaaf
    Asked on March 2, 2018 at 10:22 PM

    The upload file button is not accepting the correct format file of excel. It keeps on saying that it does not have the right extension even if the document does

    Jotform Thread 1403871 Screenshot
  • liyam
    Replied on March 3, 2018 at 5:09 AM

    I have cleared your form's cache. Can you please try again and let us know if the problem persists?

    Thanks.

  • pnaaf
    Replied on March 7, 2018 at 10:43 PM
    Still not accepting xls format
    Sent from my iPhone 7 plus
    ...
  • liyam
    Replied on March 7, 2018 at 11:45 PM

    Thanks for the update, pnaaf.

    I have made changes on the form field and it appears to be fixed now. Please test it this time and let us know if the problem persists.

    Thanks.

  • pnaaf
    Replied on March 8, 2018 at 5:43 PM
    After receiving this response from you. Tested and the same response
    Sent from my iPhone 7
    ...
  • Kevin Support Team Lead
    Replied on March 8, 2018 at 8:05 PM

    I tested your form and I can see the error, that actually happens since the extensions have been entered incorrectly, please see how there is a space at the beginning of the first extension and there is a comma at the end of the last one: 

    1520557265screenshot 01 Screenshot 10

    The extensions must be like this: 

    1520557392screenshot 01 Screenshot 21

    This worked on my end, please also check this guide about adding file types:  https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-in-the-Upload-Field

    I hope this helps.