Unable to upload file

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    pnaaf
    Asked on March 02, 2018 at 10:22 PM

    The upload file button is not accepting the correct format file of excel. It keeps on saying that it does not have the right extension even if the document does

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    liyam
    Answered on March 03, 2018 at 05:09 AM

    I have cleared your form's cache. Can you please try again and let us know if the problem persists?

    Thanks.

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    pnaaf
    Answered on March 07, 2018 at 10:43 PM
    Still not accepting xls format
    Sent from my iPhone 7 plus
    ...
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    liyam
    Answered on March 07, 2018 at 11:45 PM

    Thanks for the update, pnaaf.

    I have made changes on the form field and it appears to be fixed now. Please test it this time and let us know if the problem persists.

    Thanks.

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    pnaaf
    Answered on March 08, 2018 at 05:43 PM
    After receiving this response from you. Tested and the same response
    Sent from my iPhone 7
    ...
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    Kevin_G
    Answered on March 08, 2018 at 08:05 PM

    I tested your form and I can see the error, that actually happens since the extensions have been entered incorrectly, please see how there is a space at the beginning of the first extension and there is a comma at the end of the last one: 

    1520557265screenshot_01.png

    The extensions must be like this: 

    1520557392screenshot_01.png

    This worked on my end, please also check this guide about adding file types:  https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-in-the-Upload-Field

    I hope this helps.