What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why won't ANY of the submission reports downloaded into Excel work in a mail merge?

    Asked by synodsun on February 15, 2011 at 01:47 PM

    Each of the Excel reports for every form I have created are apparantly in a format I can't use for a mail merge. Have I done something wrong? It shows it downloading as a worksheet, but Word asks for Table?

  • Profile Image

    Answered by DanielGriffin on February 16, 2011 at 10:57 AM

    Hi Synodsun,

    If you are using an old version of Word then you could run into a version problem.  Have you tried downloading the data as CSV (comma seperated variable)?  Even the oldest versions of Word should have no problem with this format.

    This link should show you what you need;  just select CSV instead of Excel.

    http://www.jotform.com/help/44-How-to-export-the-submissions-to-Excel-CSV-file

    Thanks,

    Daniel