Why won't ANY of the submission reports downloaded into Excel work in a mail merge?

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    synodsun
    Asked on February 15, 2011 at 01:47 PM

    Each of the Excel reports for every form I have created are apparantly in a format I can't use for a mail merge. Have I done something wrong? It shows it downloading as a worksheet, but Word asks for Table?

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    DanielGriffin
    Answered on February 16, 2011 at 10:57 AM

    Hi Synodsun,

    If you are using an old version of Word then you could run into a version problem.  Have you tried downloading the data as CSV (comma seperated variable)?  Even the oldest versions of Word should have no problem with this format.

    This link should show you what you need;  just select CSV instead of Excel.

    http://www.jotform.com/help/44-How-to-export-the-submissions-to-Excel-CSV-file

    Thanks,

    Daniel