I need help quickly!!

  • Profile Image
    James Nilson
    Asked on March 03, 2018 at 09:41 AM

    Hi,


    I have a form made up with jotform it's an online order form for a competition I am filming RIGHT NOW, so people are buying their dvds/digital downloads now and I've just had a email to say I've reached max capacity at 3 orders this month, so I updated my subscription and checked my account and now it's not even on there!! Please help :"(

  • Profile Image
    Jamesnilson95
    Answered on March 03, 2018 at 09:49 AM

    Is there a number I can call? This is really going to kick me in the nuts if this dosent work and it didn't say anywhere that I only had 3 orders on the free form, if I'd of known that I'd of upgraded my account weeks ago

  • Profile Image
    liyam
    Answered on March 03, 2018 at 12:41 PM

    Hello Jamesnilson95,

    We apologize for the delay of this response. 

    I have checked your account and found that your account is set to Gold. I suppose that this has already resolved your issue. However, if you have additional questions, please let us know.

    In addition, if you have a certain form that you have built, it would be great if you can share with us the link to it so we can ascertain that your form should be working as intended.

    Thanks.