What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form not seen by people viewing my page?

    Asked by Onetrf on October 20, 2012 at 02:18 AM

    Please help me. What should I do? Thanks!

    Page URL:
    http://www.facebook.com/OneTRFManila/app_190322544333196

  • Profile Image
    JotForm Support

    Answered by liyam on October 20, 2012 at 02:46 AM

    Hello Onetrf.  It's probably because they haven't liked your page yet.  They have to click the like button for them to be able to view your form.

    Please let us know if you have further questions.

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    JotForm Support

    Answered by liyam on October 20, 2012 at 02:54 AM

    In addition, there can be a setting on how you added your form on your facebook page where the form can be viewed even if the page has not yet been liked. 

    Can you share with us what type of embedding you have used to place your form on your facebook page?

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    Answered by Onetrf on October 20, 2012 at 03:26 AM

    I chose the one where they have to like the page first. Even I can't see my own form. Whenever I click the link I just see a white page. I was supposed to see the boxes where I placed my codes right? Can you see it properly? 

  • Profile Image
    JotForm Support

    Answered by liyam on October 20, 2012 at 03:42 AM

    Hello, Onetrf.  I was able to see your form properly from the top, down to the submit button at the bottom.  Have you tried viewing the page using a different account?

    Here's the screenshot on how it appears on my browser: