What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I Have upgraded my account and paid but it isn't showing?

    Asked by losebabyweight on October 20, 2012 at 02:45 AM

    Hi there - I have upgraded my account and paid for the upgrade but it isn't showing as upgraded (I upgraded 2 days) and still says I am on an old plan?  And I am nearly out of space on a form I am running and I expect lots more entries to come in?


    Can you pls help asap?




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    Answered by losebabyweight on October 20, 2012 at 02:58 AM

    thank you for fixing!

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    JotForm Support

    Answered by idarktech on October 20, 2012 at 02:59 AM

    Hi Rhian,

    It should be fine by now. Please logout and log back in to be able to view the changes on your quota limits reflecting to a Professional Package. Great!

    FYI, you have two active subscriptions currently. One is Premium and the other one is Professional which was made last two days (10/18/2012). If you'd like to continue using Professional plan, I'd suggest to cancel your premium subscription to avoid double billings. Since you've paid for this premium subscription directly to Paypal, here's how you can cancel your premium subscription.

    1. Log into your PayPal account

    2. Find the latest payment you have made to us

    3. Click on the subscription number

    4. Click on "Cancel Subscription" button.

    Hope this helps. Just let us know if you have further questions or concerns.