Card Form: the require at least one answer option in Input table prevent submission using mobile browser

  • Profile Image
    Sohailla
    Asked on March 04, 2018 at 03:42 PM

    I've worked awhile on this questionnaire and just tested it on my phone and desktop (in mobile view) and it won't do anything once I click on Review and Submit. :( Please help asap!!!

  • Profile Image
    jonathan
    Answered on March 04, 2018 at 06:58 PM

    I was able to reproduced the issue when I test your form using mobile browser. The Review and Submit button was not triggering when I click on it.

    1520207417zzz 2018-03-05 07.41.49.png


    It was working properly though if using desktop browser as I was able to see the preview screen to submit.

    1520207521zzz 2018-03-05 07.51.29.png


    ---

    On further test, I found that the mobile browser issue was due to the Input Table field in the form not working properly when the option "Require at least one answer" is enabled.

    1520207615zzz 2018-03-05 07.47.38.png


    It seems the glitch will happen when the combination of Input Table having only one required answer. For it to work properly, there should be more than one answer or each field row must have an answer.

    I will submit a bug ticket report to the next level support so that they can check and fix this issue.

    For the meantime, I suggest you use a different field for this question on your form. Since you only require one answer for the available options. you may want to use the Single Choice field instead to replace the Input Table field.

    1520207881zzz 2018-03-05 07.57.09.png


    Let us know if you require further assistance.


  • Profile Image
    irem
    Answered on March 06, 2018 at 06:26 AM

    Hello,

    We are really sorry for the inconvenience caused.

    The problem should be fixed now. Please check it and let me know if you need anything further.

    Thank you!

  • Profile Image
    Sohailla
    Answered on March 17, 2018 at 12:43 PM
    Hey,
    Is there any way the integration with SQUARE can allow for discount codes?
    I use them all the time, but it's not giving me that option.
    Also, I wonder if I can set the price so that it can't be edited by
    non-savvy internet users accidentally.
    Best,

    Sohailla Digsby, RDN, LD
    *Registered Dietitian Nutritionist, Fitness Pro, Author and National
    Speaker*
    *Best Body Nutrition & Fitness*
    *www.bestbodyin52.com *
    ...
  • Profile Image
    John_Benson
    Answered on March 17, 2018 at 03:40 PM

    To avoid confusion, we will be addressing your new question to this thread: https://www.jotform.com/answers/1418355

    Thank you.