Adobe Sign: Hidden fields with 'Skip to / Hide a Page' conditions included in document

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    Bob A
    Asked on March 05, 2018 at 03:47 AM

    I'm testing various elements available with Jotform to replace forms I currently use in Formstack. One of the features I'm testing is sending the form to Adobe sign for signature. While the form itself is not fully ready, the testing with Adobe sign seems to be sending ALL form fields in the form for signature including the fields that are hidden to to certain conditions being met. Is there something I need to do so conditionally hidden fields are not included when sent to Adobe sign for signature?



    This is a re-post of a comment on How to Show or Hide Fields Base on User's Answer

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    Adrian
    Answered on March 05, 2018 at 07:31 AM

    I have tested this and hidden fields are not showing in the Adobe Sign Widget.

    1520252942hiddenfield.png

    Is this the form that you are testing the widget with? http://www.jotform.us/form/80595633161155

    Can you please let us know the steps to reproduce the issue?|
    Which field is hidden and is showing when the document is sent for signature?

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    Bob Alsbury
    Answered on March 05, 2018 at 09:36 AM

    My form question "Select the Services Requested [Check all that apply]" drives many of the fields that show or are hidden on the form. In my test example, I selected "Executive Suite Rental (includes Mail & Phone)" only.  Although "Office / Meeting Rooms", was not selected, the Adobe document I was presented for signature contained fields from the Meeting page (which fields were hidden in the survey.)

    It seems like it includes all pre-filled fields (that contain default language) whether or not the field appeared in the survey.

    I hope that makes sense.

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    Mike
    Answered on March 05, 2018 at 11:23 AM

    It looks like that skipped fields with the 'Skip to / Hide a Page' are being included to the Adobe Sign document.

    We have forwarded a ticket regarding this issue to our developers. Unfortunately, there is no ETA for when it will be addressed, but we will let you know if we have any updates.

    The workaround that you may consider is to use additional 'Show / Hide Field' conditions to hide the fields within the skipped pages.

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    hayk
    Answered on July 11, 2018 at 06:58 AM

    The Issue has been fixed. Please try the widget once again and let us know. Thanks!